In current alert levels, planned work will only continue if there is an urgent safety or reliability issue & where customer impact is minimised.


dispute resolution

If you have a complaint, please call 0508 VECTOR (0508 832 867) or email to access our free complaints process. If we cannot resolve your complaint you can contact Utilities Disputes on 0800 22 33 40 or go to

Utilities Disputes is a free and independent service for resolving complaints about utilities providers.
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