Can I receive updates for orders I’ve placed?
When you submit an order you can request email and/or text notifications and provide an email address or mobile number for these to be sent to.
You will then receive notifications depending on your order type and they usually indicate when the order has moved from one stage to the next.
If you are not receiving notifications but believe you should be, please contact us.
Send an email from your registered email account to
vectorconnections@vector.co.nz and in the Subject line type: Request changes to <registered account name> OR call us on 0508 VECTOR (0508 832 867).
I am trying to log in but see the message ‘Try Again Later’, what do I do?
Please email us or call us with your registered email address and the time and date of the error message– so we can ring you for more information (if required).
Send your email to
vectorconnections@vector.co.nz and in the Subject line type: Error Message during login ‘Your email address’. OR Call us on 0508 VECTOR (0508 832 867).
Why can I see the summary view but not the detailed view for some jobs?
The portal is currently designed to show the detailed view (showing each stage of your order) for electricity small connections.
For commercial gas connections and projects, you can view the summary of the order. If you have requested a residential gas connection you will need to login to css.vector.co.nz.
Why can’t I see all my orders against my account?
Only orders submitted after 19 April 2017 will be visible. Any orders prior to this will not show up online, but rest-assured, they are still being processed.
If you have requested a residential gas connection, you must log in to
css.vector.co.nz .
Check the filter on the left of your screen is set to: ‘My Company’s Orders’ to view all orders against the account. Then press the ‘F5’ button on your keypad twice to refresh the screen.
If you still can’t view the orders, check that you have no filters setup, click ‘Clear Filer’. Then view your dashboard.
If you still can’t see the orders you expect, please contact us by email or a phone call. You’ll need to let us know your contact details (name, contact number and email address) as well as the order number and address which isn’t visible.
Send an email from your registered email account to
vectorconnections@vector.co.nz and in the Subject line type: Request changes to <registered account name> OR call us on 0508 VECTOR (0508 832 867).
It will take us approximately 2 business days to complete our investigation.
Why can’t I see all the orders for my company?
Even if you’ve registered for an account under the same company name, you will not have access to the registered company account until the account admin contacts Vector to provide their permission for you to access the account.
The admin person nominated for your company account must contact us on 0508 VECTOR (0508 832 867) to request this.