Why don't I have hot water?

There could be several reasons why you don’t have hot water, which depends on several factors: 

• Where you live in Auckland (there are two different hot water systems) 

• Whether you’ve experienced a power outage before losing hot water 

If there’s been a power outage and you now don’t have hot water: 

If you live in Central or South Auckland your hot water cylinder should automatically reheat when power is restored. Reheating can take six hours.  

If power has been restored and hot water is still not available: 

• Check that your hot water cylinder is on. 

• If your hot water isn’t heated after six hours, please call us on 0508 VECTOR (0508 832 867) as there may be an issue with your meter box or with your hot water tank. 

• If your hot water cylinder is heated by gas, contact a registered plumber. 

If you live in North or West Auckland, your hot water may be controlled by the pilot wire system.  Hot water pilot wires are separate from power lines. 



Once power has been restored after an outage, we then repair network pilot wires. If you are still without hot water once we’ve restored network pilot wires, there may be an issue with your service pilot wire or the pilot wire relay inside the meter box, please call us on 0508 VECTOR (0508 832 867).

There hasn’t been a power outage and you don’t have hot water

• If your hot water cylinder is heated by electricity, call an electrician, or if it’s heated by gas, call a plumber.

Prefer watching a short video on hot water restoration?

The video below is a quick overview (1.5mins) of how hot water is restored after a storm